Frequently Asked Questions
Check in is at 4 p.m. and check out is at 11 a.m.
Our hotel and rooms are non-smoking. Smoking is allowed outside on front porch or by the pool.
Yes, we have three pools, one of which is heated! Please ask the Front Desk Team Member for location to the pool courtyard.
We do offer rollaway beds and there is not an extra fee. Please call the hotel directly for room options at (305) 647-7800.
Yes, we have accessible rooms. Please call (305) 532-4006 to speak directly with a Reservation Specialist about your accommodations.
Yes. We provide Wi-Fi to all of our guests as part of the Resort Fee.
We do not have a gym on-site, but we have partnered with Orange Theory Fitness located on 5th Street. Please ask the Front Desk Team Member for more information on the discounted rates.
Only service animals are allowed at the hotel.
No, we do not. Please visit Shuckers South Beach located in the hotel lobby for outside beverages.
Monday through Thursday from 7:00 am to 10:00 am and Friday through Sunday from 8:00 am to 11:00 am.
There is no charge for hotel guests to enter Clevelander's POOL+PATIO area. Non-hotel guests will need to pay a cover charge when applicable.
Yes! Our Hotel Team will be happy to help you join many of Miami's walking tours, boat tours, bus tours or museum tours.
Transportation And Directions
Although complimentary transportation is not available, our Hotel Team can assist with a host of options.
We offer valet parking for $43+tax a night with in and out privileges. Parking is not included in the room rate.
In this situation, you would have to contact the customer service department at the website you used to make your reservation.
Yes. In addition to the room rate, Resort Fee and taxes, we place an incidental hold of $100 per night on all rooms (regardless of booking method). The incidental hold allows our guests to bill restaurant, bar and room service charges to their room. Any unused balance will be released back to the credit card at check-out and may take 7-10 business days. We do not accept cash for incidental deposits.
Our cancellation and deposit policy varies by reservation type. Booking directly with us will offer you more cancellation options.
We do require presentation of a valid government-issued identification at the time of check-in. Our guests' safety is very important to us; identification will also be necessary to re-enter the hotel at night, weekends and during special events.
We absolutely take debit cards at check-in. Please call (305) 532-4006 to talk to a Reservation Specialist about the different forms of payment we accept. Our Front Desk Agent will also further explain payment options at check-in.
Yes. An early departure fee of up to one night's room and tax may be applied if you check out before your scheduled departure date.
Yes. If the room is clean and available, we will gladly offer complimentary early check-in.
The $100.00 per night is an incidental hold which will allow you to place bar, restaurant and room service charges to your room.